Hero FinCorp has announced a collaboration with Salesforce to transform loan processing through AI-powered automation. By deploying Agentforce, Data 360, MuleSoft, Agentforce Sales and Agentforce Service, Hero FinCorp has streamlined critical stages of the lending lifecycle, enabling faster credit access, enhanced operational efficiency and improved customer experiences.
The integrated solution automates several pre- and post-sanctioning processes, including document extraction, application validation, PAN and Aadhaar verification, credit checks, e-signature initiation, document processing and loan disbursal. Data 360 provides a unified data foundation, while MuleSoft enables seamless integration with government verification systems, financial institutions and document repositories.
As a result, Hero FinCorp has achieved a 72 per cent improvement in loan turnaround time for two-wheeler financing, with 92 per cent of applications now processed through Agentforce-enabled workflows. The company has also reduced 77 per cent of Not In Good Order (NIGO) cases at the sales stage, helping minimise delays and improve the overall customer and dealer experience. The platform currently supports 6,461 dealers across India.
Commenting on the partnership, Abhimanyu Munjal, Managing Director and CEO, Hero FinCorp, said, “At Hero FinCorp, we are leveraging AI, data and digital innovation to transform the way customers access credit. Our collaboration with Salesforce supports this vision by helping streamline key stages of the lending lifecycle and significantly reduce turnaround times.”
Mankiran Chowhan, Managing Director, Salesforce India, added, “Hero FinCorp is at the forefront of this transformation, leveraging Agentforce, data and automation to reimagine loan processing and unlock new levels of efficiency, scalability and customer service.”
Building on its existing Salesforce ecosystem, Hero FinCorp launched its first AI agent within three weeks and is now exploring additional use cases across business loans, loan against property, car loans and sales automation. The initiative supports the company’s broader strategy of leveraging AI and trusted automation to expand financial inclusion and improve access to credit across India.
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