SBI Life Insurance has collaborated with Datamatics Global Services to modernise its underwriting operations using Agentic AI technology.
As part of the partnership, SBI Life has deployed Datamatics’ TruAI Underwriting platform to support underwriters in evaluating complex medical insurance cases more efficiently and accurately.
The AI-powered solution is designed to analyse medical reports, declarations, and laboratory documents, while identifying potential risk indicators and generating digital case summaries to assist underwriting teams in decision-making.
According to the companies, the platform uses intelligent automation and self-learning capabilities to continuously improve risk evaluation processes over time, while ensuring that final underwriting decisions remain under human supervision for governance and compliance purposes.
The collaboration is expected to help SBI Life Insurance improve operational efficiency, accelerate underwriting processes, and enhance customer experience through faster and more consistent assessments.
Rahul Kanodia, Vice Chairman and CEO of Datamatics Global Services, said, “At Datamatics, we are making strategic investments in AI and Agentic AI to solve complex enterprise problems. Solutions like TruAI Underwriting demonstrate how these investments are translating into tangible business impact for our customers.”
He further added, “We are happy to engage with SBI Life Insurance and showcase how intelligent AI agents can transform complex insurance underwriting processes, assisting SBI Life to operate faster and significantly reduce operational costs.”
The partnership marks another step in the adoption of AI-driven automation within the insurance sector as companies increasingly focus on improving efficiency, scalability, and customer-centric operations.
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