Go Digit Life Insurance Limited has reported a 51.22 per cent year-on-year rise in Gross Written Premium, including RI inward, to Rs 1,990 crore during FY 2025–26, compared to Rs 1,316 crore in the previous financial year.
The company also disclosed that it settled claims worth Rs 4.58 billion during the financial year as part of its fourth Transparency Report, which highlighted various claims and customer service metrics.
According to the report, 76 per cent of death claims were settled within three days after receiving the final claim documents. The average death claim settlement time stood at 1.82 days, while the end-to-end settlement timeline improved to six days during FY26, compared to 13.78 days in FY25.
The company stated that the highest single Group Term Life claim settled during the year stood at Rs 4.5 crore. Its active customer base also increased to 6.8 million during the financial year.
The report further expanded disclosures related to customer service and operational turnaround times across the policy lifecycle, including proposal processing, underwriting, policy servicing, grievance handling, and free-look cancellations.
Digit Life Insurance said proposal processing averaged 24 hours, where applicable, with the fastest recorded processing time being two minutes and 42 seconds. Insurance proposal decisioning averaged 13 hours, while policy updates were resolved within a few hours on average, significantly ahead of the seven-day regulatory timeline.
The company’s call centre maintained a 71 per cent First-Time Resolution rate despite a 361 per cent increase in call volumes to more than 4,500 calls. Its WhatsApp support channel managed nearly 3,500 customers and handled over 12,000 live chats for policy-related assistance.
Escalated issues and formal grievances were resolved in an average of 4.13 days, substantially faster than the mandated 14-day window.
The report also highlighted the company’s technology infrastructure and platform reliability. During FY26, Digit Life Insurance reported 99.82 per cent reliability for policy issuance platforms and 99.96 per cent reliability for its Digit Care claims system, while the customer enrolment portal achieved 100 per cent availability.
The company said it issued a peak of 1.37 lakh policies in a single day during the year. In its group business segment, the largest single group policy covered 1.44 lakh employees.
Digit Life Insurance also reported a near doubling of its agents and intermediaries network from 4,281 to 8,094 during the year, while maintaining a solvency ratio of 184 per cent. The company added that its services now cover more than 94 per cent of India’s pin codes.
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