Go Digit Life Insurance Limited (Digit Life) has announced a strong financial and operational performance for the first half of FY 2025–26.
According to the company’s Transparency Report, total gross written premium, including reinsurance inward, rose by 31 per cent to Rs 858 crore in H1 FY 2025–26, compared with Rs 653.5 crore in the same period last year. During this period, the company also settled claims worth Rs 2.09 billion.
Digit Life reported significant improvements in customer service metrics, with its average End-to-End Turnaround Time (TAT) for death claim settlements reducing to 5.3 days from 11 days a year earlier. The Group Insurance Claim Settlement Ratio stood at an impressive 98.97 per cent, with all group insurance claims being settled within one month. The company attributed these achievements to its continued focus on technology-led process enhancements and disciplined execution.
The results were shared as part of Digit Life’s third Transparency Report, a bi-annual disclosure initiative aligned with its core value of “Being Transparent,” going beyond mandatory regulatory reporting to provide deeper data-driven insights and customer-centric updates.
The company highlighted that 90 per cent of retail underwriting decisions were completed within 17 hours, while 90 per cent of retail policy issuance processes, including KYC, were completed in just 18 hours. During H1 FY 2025–26, the highest claims settled were under its Group Term Life product, including a Rs 4 crore claim processed in three days and a Rs 48.8 lakh claim processed in one day.
Commenting on the performance, Sabyasachi Sarkar, MD & CEO, Digit Life, said, “Our steady growth in revenue and improvement in claims-related turnaround times showcases operational efficiency, tech-based process improvements and disciplined execution across all functions. Our focus is to build trust and agility in the life insurance space, creating value for our customers, partners and all other stakeholders.”
The company’s solvency ratio remained strong at 2.43, reinforcing its robust capital position. Digit Life also recorded a 27 per cent rise in new business premium and serviced 2.9 million customers during the period. Its national presence expanded to 36 branches supported by a network of 6,270 agents and intermediaries.
Digit Life also revealed in-house technological advancements, including the development of an AI-powered Document Authenticity Check service designed to minimise fraud and accelerate genuine customer processing. The company emphasised its commitment to building simple, transparent and technology-enabled life insurance solutions tailored for the new-age Indian consumer.
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