Ujjivan Small Finance Bank has launched Ujjivan EZY, an upgraded mobile and internet banking platform aimed at strengthening its digital-first approach for retail customers. The new platform delivers a unified banking experience across mobile and web channels and is available in nine Indian languages, including English, Hindi, Kannada, Gujarati, Marathi, Bengali, Odia, Punjabi and Tamil.
The EZY platform brings together more than 200 banking features, including over 90 newly launched capabilities, designed to simplify everyday banking and enable deeper customer engagement across savings, payments, lending and investment services. Built on a microservices-based architecture, the platform is designed to enhance scalability, improve system resilience and enable faster deployment of new features.
EZY integrates a wide range of core banking services within a single interface, covering account management, fund transfers, fixed and recurring deposits, bill payments, debit card controls, GST payments and investment offerings such as Demat and the National Pension System. The platform also introduces loan-related services, smart statements and personalised interfaces aligned with customers’ existing product relationships.
According to the bank, the initiative aims to deliver a more consistent and end-to-end digital banking experience while reducing friction across frequently used services. The platform has been developed with a strong focus on accessibility, catering to customers across geographies, age groups and varying levels of digital literacy.
To strengthen security, EZY incorporates AppProtectt, a security software development kit designed to protect customers against fraud, device-level vulnerabilities and emerging cyber threats. The bank said this integration supports its focus on trust and safety as digital adoption continues to grow.
Deepak Agarwal, Head of Strategy and Transformation, Ujjivan Small Finance Bank, said the launch marks a shift from standalone digital channels towards a unified digital ecosystem that enables faster innovation and deeper customer engagement, while remaining aligned with the bank’s commitment to simplicity, trust and financial inclusion.
Digital channels now play a central role in the bank’s operations. Ujjivan Small Finance Bank said that more than 95 per cent of its outward transactions are currently processed through digital payment channels, reflecting increasing customer adoption of digital banking services.
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