Tata Communications has launched its Voice AI platform powered by Agentic AI, an industry-first speech-to-speech customer engagement solution built to transform customer interactions in the banking, financial services, and insurance (BFSI) sector.
The platform combines instant decision-making, multilingual fluency, and sub-500 millisecond latency, enabling real-time, context-aware, and seamless interactions across channels.
Designed for speed, scale, and security, it connects directly to enterprise APIs and FinTech systems to simplify customer journeys from initiation to resolution.
Supporting over 40 Indian and global languages, including Hindi, Tamil, Spanish, and Mandarin, the solution integrates real-time transcription, sentiment analytics, adaptive dialogue flows, and human handoffs. It operates on Tata Communications’ global voice network and AI Cloud, ensuring enterprise-grade reliability and scalability.
Highlighting the launch, A.S. Lakshminarayanan, Managing Director and CEO, Tata Communications, said, “Our Voice AI platform is not just a tool, but a scalable, enterprise-ready solution built to deliver real outcomes. By embedding integrated intelligence into customer journeys, we’re helping enterprises create empathetic and efficient experiences at every touchpoint.”
With this launch, Tata Communications has set a new benchmark in AI-driven customer engagement, offering enterprises a transformative solution to enhance digital interactions across industries, starting with BFSI, and reinforcing India’s leadership in agentic AI innovation.
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