Mastercard has announced the launch of Mastercard Agent Suite, a new portfolio of services aimed at helping businesses take practical steps towards adopting agentic artificial intelligence and preparing for a rapidly evolving technology landscape.
As enterprises look to keep pace with accelerating change, the Agent Suite combines technical enablement with customisable AI agents, drawing on Mastercard’s payments expertise, data-driven insights, proprietary technology platforms and a global network of 4,000 advisors. The offering is designed to support businesses as they build, test and deploy AI agents tailored to their specific operational and commercial needs.
Mastercard said its advisory teams will work closely with customers throughout the process, acting as execution partners to ensure that AI adoption remains flexible and configurable as market conditions evolve. The company noted that the adoption of agentic AI is expected to accelerate, with a third of enterprise software applications projected to incorporate such capabilities by 2028, and a growing share of customer interactions and operational tasks expected to be supported by AI agents by 2030.
Kaushik Gopal, Head of Insights and Intelligence, Mastercard, said readiness has become a key competitive advantage, adding that organisations that lay the right foundations are better positioned to turn innovation into measurable outcomes. He said Mastercard Agent Suite builds on the company’s core capabilities to help customers remain agile and practical as they adopt new technologies.
The Agent Suite is scheduled to be available in the second quarter of this year and will complement Mastercard’s existing AI and agentic AI solutions that focus on security, payments optimisation, user experience and insight-led growth. The offering also extends Mastercard’s standards and programmes designed to help customers lead in an increasingly agent-driven commerce environment.
Mastercard said AI agents developed through the suite will be built with privacy and responsible AI principles embedded by design, following the company’s established security standards to ensure trust for both customers and consumers. Early use cases will focus on intelligent product discovery for banks and personalised, conversational shopping experiences for merchants.
In banking, AI agents can recommend suitable products to customers, explain their relevance, test offer scenarios, trigger personalised campaigns and track performance to support portfolio growth. For merchants, agents can be configured around inventory, pricing, promotions and brand voice, guiding consumers through shopping journeys with real-time, personalised recommendations across channels.
Mastercard has continued to invest in expanding its AI and agentic AI capabilities, with Agent Suite joining existing solutions such as Mastercard Agent Pay, which supports trusted agent-based transactions, and the Mastercard Developers Agent Toolkit, which improves accessibility for developers. The company has also introduced a dedicated agentic commerce and services track within its Start Path startup programme and continues to offer AI advisory services, including Spark sessions that help businesses define strategy and roadmaps within the agentic commerce ecosystem.
Send news announcements/press releases to:
editor@thefoundermedia.com
