Karnataka Grameena Bank (KGB) has entered into a strategic partnership with Fyno, adopting the company’s intelligent communications hub to centralise and manage its entire customer messaging framework. The move marks a significant step in the bank’s digital transformation while reinforcing compliance with RBI, TRAI and DPDP regulations.
By shifting from fragmented legacy systems to Fyno’s vendor-agnostic platform, KGB gains complete oversight of every message, from trigger to delivery, while ensuring regulatory compliance at each stage. The system integrates with telecom providers within 24 hours and delivers near-perfect reliability through smart routing and dynamic failover features.
The Karnataka Grameena Bank benefits from real-time visibility via Fyno’s dashboard, enabling monitoring of vendor performance, message analytics, engagement and compliance. The solution also supports template management, billing reconciliation and consolidated workflows, reducing engineering effort by as much as 90 per cent and driving substantial cost savings.
The platform’s flexibility eliminates vendor lock-in, allowing the bank to switch telecom partners without code changes, while laying the groundwork for expansion into WhatsApp, RCS, email, push and in-app communication channels.
Commenting on the partnership, Aniketh Jain, Chief Executive Officer, Fyno, said, “By centralising control, KGB has gained flexibility to adapt in real time while maintaining compliance and data security, transforming customer engagement into a seamless, trusted, and value-driven experience.”
Fyno, backed by $3.89 million in funding from 3one4 Capital and Arkam Ventures, works with leading BFSI firms to cut messaging costs by up to 30 per cent while offering more than 100 integrations and robust regulatory compliance.
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