Intellect Design Arena Ltd. has launched PF Credit, a comprehensive suite of AI-first lending solutions designed to transform the end-to-end lending lifecycle for banks and financial institutions.
Built on Purple Fabric (PF), Intellect’s enterprise-grade Open Business Impact AI Platform, PF Credit introduces five intelligent Digital Experts that streamline every stage of the lending journey, from origination to collections and servicing.
The suite includes specialised AI agents such as the Loan Origination Expert, which accelerates onboarding by up to ten times through automated data extraction and conversational guidance, the Loan Underwriting Expert, which enhances credit decisioning and reduces non-performing asset (NPA) risks by 30 per cent and the Loan Customer Service Expert, which autonomously resolves over 80 per cent of customer queries via an AI-powered multilingual assistant.
Additionally, the Loan Operations Management Expert reduces operational costs by up to 30 per cent through process automation, while the Loan Collections Expert improves recovery rates by 20 per cent and agent productivity by 25 per cent through AI-driven communication and intelligent case allocation.
Available as a full-stack solution within eMACH.ai Lending or as a modular upgrade to existing Loan Origination (LOS), Loan Management (LMS), and Collections Systems, PF Credit enables banks and financial institutions to enhance efficiency, accuracy, and customer experience.
Commenting on the launch, Rajesh Saxena, CEO, Intellect Consumer Banking, said, “At Intellect, we recognise that quick loan approvals and rising NPAs are major challenges for banks. With PF Credit, we are turning these challenges into opportunities. This innovative suite of AI agents enhances decision-making and operational efficiency, empowering banks to grow their asset base and strengthen the financial ecosystem.”
With a presence in 61 countries and over 500 clients globally, Intellect Design Arena continues to lead digital transformation across banking, insurance, capital markets, and digital commerce through its platforms eMACH.ai, Purple Fabric, and iTurmeric.
These platforms, built on design thinking and composable architecture, deliver measurable business outcomes and position Intellect at the forefront of intelligent, AI-driven financial innovation.
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