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Author: Aishwarya Saxena

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When AI Listens: The Rise of Context-Aware Voice Bots
  • Article
  • BFSI

When AI Listens: The Rise of Context-Aware Voice Bots

  • Aishwarya Saxena
  • 22/01/2026
  • 0

The global voice AI market has reached $10.05 billion in 2025, with BFSI accounting for nearly one-third of enterprise adoption. Yet most organisations still treat […]

NUCFDC powering UCBs with accessible modern technology
  • BFSI
  • Interviews

NUCFDC powering UCBs with accessible modern technology

  • Aishwarya Saxena
  • 14/01/2026
  • 0

How does NUCFDC support financial inclusion through UCB modernization? NUCFDC’s fundamental purpose is to make Urban Cooperative Banks future-ready while preserving their community-first mission. Under […]

How agentic AI can power workforce training in banking
  • Article
  • BFSI

How agentic AI can power workforce training in banking

  • Aishwarya Saxena
  • 12/01/2026
  • 0

Inside most banks, the story is familiar: workforce training is mandatory and often checkbox-driven. Employees are told to “finish this course in a week”, because […]

Building the infrastructure behind Bharat Connect
  • BFSI
  • Interviews

Building the infrastructure behind Bharat Connect

  • Aishwarya Saxena
  • 08/01/2026
  • 0

Can you share how plutos ONE supports Bharat’s bill payment penetration, especially for recurring categories like utilities, FASTag, and loan repayments? At Plutos ONE, we […]

Digital collections with a human backbone
  • BFSI
  • Interviews

Digital collections with a human backbone

  • Aishwarya Saxena
  • 07/01/2026
  • 0

In the context of NBFCs and FinTech disruption in India, how does Credifin differentiate itself from both traditional banks and emerging digital lenders? Credifin is […]

Building trust and governance in cooperative banking through technology
  • Article

Building trust and governance in cooperative banking through technology

  • Aishwarya Saxena
  • 06/01/2026
  • 0

Trust and governance are the cornerstones of cooperative banking, which thrives on member participation, transparency, and shared benefit. However, traditional governance structures often struggle with […]

Lending to MSMEs with a balance of tech and touch
  • Interviews

Lending to MSMEs with a balance of tech and touch

  • Aishwarya Saxena
  • 05/01/2026
  • 0

What differentiates CIFL’s ‘Loan Against Property’ model from others in the same segment, especially given the competition in secured lending? At Capital India, our Loan […]

How India’s youth and rural households are redefining the credit culture
  • Article
  • BFSI

How India’s youth and rural households are redefining the credit culture

  • Aishwarya Saxena
  • 11/12/2025
  • 0

India today stands at the crossroads of a remarkable financial transformation. What was once a country cautious about borrowing has now embraced instalment-based living with […]

Customer trust sets banks apart in AI-powered UPI
  • BFSI
  • Interviews

Customer trust sets banks apart in AI-powered UPI

  • Aishwarya Saxena
  • 05/12/2025
  • 0

What role do you see traditional banks playing in shaping the future of real-time, AI-driven payments in India? Traditional banks in India are pivotal in […]

FynX Capital redefines MSME loan eligibility in India
  • Interviews

FynX Capital redefines MSME loan eligibility in India

  • Aishwarya Saxena
  • 03/12/2025
  • 0

What are the eligibility criteria for MSMEs to avail FynX Capital’s loans and how do you accommodate businesses that don’t meet traditional bank lending criteria? […]

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